shipping policy
We want your DosGatos order to reach you quickly and safely. Here’s everything you need to know about how we ship.
Last updated: February 2026
Processing Time
All our products are made to order – which means we create each item just for you once you place your order.
Processing takes 3-7 business days. This is the time it takes to produce your item before it’s shipped. We’ll send you an email confirmation when your order is ready and on its way.
Note: Processing time does not include shipping time. Total delivery = processing time + shipping time.
Where We Ship
We currently ship to all EU countries (European Union member states).
We do not ship outside the EU at this time. This includes UK, Switzerland, Norway, and non-EU countries. We’re working on expanding – follow us on Instagram for updates.
Shipping Methods & Costs
We use reliable EU carriers to ensure your order arrives safely.
Standard Shipping:
- Cost: Calculated at checkout based on your location and order weight
- Delivery time: 3-7 business days after your order ships
- Tracking: Included
Free Shipping:
- Orders over €99 qualify for free standard shipping to any EU country
- Discount applied automatically at checkout
Express Shipping: Not available yet – but it’s on our roadmap.
Total Delivery Time
From the moment you place your order to the moment it arrives at your door:
- Processing: 3-7 business days
- Shipping: 3-7 business days
- Total: 6-14 business days
Business days = Monday to Friday, excluding public holidays.
Peak seasons (Black Friday, Christmas, etc.) may cause slight delays – we’ll notify you if this affects your order.
Order Tracking
Once your order ships, you’ll receive an email with a tracking number and a link to track your package in real time.
Don’t see the email? Check your spam folder. Still nothing after 7 days? Contact us with your order number.
Customs & Duties
Since we ship within the EU only, there are no customs fees or import duties for your order. What you see at checkout is what you pay – no surprise charges.
Shipping Restrictions
We ship to most EU addresses, but there are a few exceptions:
- P.O. Boxes: We cannot ship to P.O. boxes – please provide a physical address
- Military bases (APO/FPO): Not supported at this time
- Remote areas: Some carriers may not deliver to very remote locations – you’ll be notified at checkout if this applies
Delays & Exceptions
We do our best to meet estimated delivery times, but sometimes things happen:
- Holidays: Orders placed during major holidays may take longer to process
- Weather: Severe weather can delay shipping – we’ll keep you updated
- Carrier delays: Once your package is with the carrier, delivery time is out of our hands – but we’ll help you track it down if needed
If your order is significantly delayed, contact us and we’ll investigate.
Lost or Damaged Packages
Lost package? If tracking shows your order as delivered but you didn’t receive it, contact us within 7 days. We’ll work with the carrier to resolve the issue.
Damaged package? If your item arrives damaged, take photos of the packaging and product, then contact us within 7 days. We’ll arrange a replacement or refund.
Wrong item? We’ll fix it. Contact us and we’ll send the correct item at no extra cost.
Can I Change My Shipping Address?
If you need to update your shipping address, contact us as soon as possible.
- Before production starts: We can update your address – no problem
- After your order ships: We cannot change the address, but you may be able to redirect the package through the carrier (check your tracking link)
Questions About Your Order?
If you have questions about shipping, tracking, or delivery, we’re here to help:
- Email: [email protected]
- Response time: Within 24 hours (Monday-Friday)
- Include: Your order number for faster assistance
You can also check our FAQ page for quick answers or visit our Returns Policy if you need to return or exchange an item.
