faq
Got questions? We’ve got answers. If you can’t find what you’re looking for, contact us – we’re here to help.
Orders & Shipping
Where do you ship?
We ship to all EU countries. No shipping outside the EU at the moment – but we’re working on it.
How much does shipping cost?
Shipping is free on orders over €99. For orders under €99, shipping costs vary depending on your location – you’ll see the exact price at checkout.
How long does delivery take?
Production takes 3-7 business days (we make each item on demand). Shipping takes an additional 3-7 business days depending on your location. Total: 6-14 business days from order to doorstep.
Do you offer express shipping?
Not yet – but it’s on our roadmap. Right now, all orders follow the same production and shipping timeline.
Can I track my order?
Yes. Once your order ships, you’ll get a tracking link via email. Check your spam folder if you don’t see it within 7 days of ordering.
My order hasn’t arrived. What should I do?
First, check your tracking link. If it’s been more than 14 business days or tracking shows an issue, contact us with your order number – we’ll sort it out.
Products & Materials
What are your t-shirts made of?
100% organic ring-spun cotton. GOTS and OCS certified, OEKO-TEX Standard 100 approved, and PETA-Approved Vegan. Soft, breathable, and eco-friendly.
What are your hoodies/sweatshirts made of?
50% cotton, 50% polyester. Pre-shrunk, air-jet spun yarn for a soft feel. Durable enough for daily wear, cozy enough for naps.
What about the tote bags?
100% certified organic cotton (3/1 twill). Durable, eco-friendly, and strong enough to carry 30 lbs (13.6 kg) of whatever you need.
Are your products ethically made?
Yes. We work with certified suppliers who meet EU safety and ethical standards. All products comply with GPSR (General Product Safety Regulation) and EU REACH requirements.
Why does production take so long?
We make every product on demand – no mass production, no overstock. It takes a bit longer, but it reduces waste and means your item is made just for you.
Are your products eco-friendly?
Yes. Organic cotton, certified materials, made-to-order production. We’re not perfect, but we’re doing our part to keep things sustainable.
Sizing & Fit
How do I choose the right size?
Check the size chart on each product page. Our sizes run slightly smaller than US sizing – if you’re in the US, order one size up.
Are your products unisex?
Yes. All our apparel is designed with a unisex, medium fit. If you prefer a looser fit, size up. If you want it more fitted, stick to your usual size.
I’m between sizes. What should I do?
Go one size up for a relaxed fit. Go with your usual size if you prefer a closer fit. Still unsure? Ask us – we’re happy to help.
Do your products shrink after washing?
Our hoodies and sweatshirts are pre-shrunk, so minimal shrinkage. T-shirts (100% cotton) may shrink slightly if washed in hot water – we recommend cold wash and air dry to keep the fit consistent.
Returns & Exchanges
Can I return or exchange my order?
Yes. You have 30 days from delivery to return or exchange any item. Products must be unworn, unwashed, and in original condition. Check our Returns Policy for full details.
Who pays for return shipping?
You do – unless the product arrived damaged or we sent the wrong item. In that case, we’ll cover it. Contact us if there’s an issue.
How long does a refund take?
Once we receive your return, refunds are processed within 5-7 business days. You’ll get an email confirmation when it’s done.
Can I exchange for a different size or color?
Yes – but since we produce on demand, exchanges work like this: return the original item for a refund, then place a new order for the size/color you want. Not ideal, we know – but it’s the trade-off for made-to-order production.
Payment & Security
What payment methods do you accept?
Credit cards (Visa, Mastercard, Amex), PayPal, and other secure payment options at checkout. All transactions are encrypted and secure.
Is my payment information safe?
Yes. We don’t store your payment details – all transactions are processed through secure, PCI-compliant payment gateways.
Can I pay in installments?
Not yet – but we’re looking into options like Klarna or PayPal Pay Later. Stay tuned.
Do you offer discounts or promo codes?
Occasionally. Follow us on Instagram or subscribe to our newsletter for early access to drops and exclusive deals.
About Our Products
Why are your products more expensive than fast fashion?
Quality, ethics, and sustainability. We use certified organic materials, produce on demand (no waste), and work with suppliers who meet strict EU safety standards. You’re paying for a product that lasts – not something that falls apart after three washes.
Can I customize a product?
Not yet – but custom orders and collaborations are on our roadmap. If you have an idea, reach out – we’d love to hear it.
Do you restock sold-out items?
Sometimes. Our designs are limited-edition, so once they’re gone, they might not come back. Follow us on Instagram to stay updated on restocks and new drops.
Are your products suitable for sensitive skin?
Yes. All our fabrics are OEKO-TEX Standard 100 certified, which means they’re tested for harmful substances and safe for direct skin contact – even for sensitive skin.
Can I buy DosGatos products in a physical store?
Not yet – we’re online-only for now. But if you’re a retailer interested in stocking DosGatos, get in touch.
Still Have Questions?
We’re here to help. Contact us and we’ll get back to you within 24 hours (Monday-Friday).
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